Areas of Expertise

Performance Culture Analysis

Dr. James will use the lessons from scientific management, extensive performance leadership experience, and a doctorate in organizational leadership, to analyze the linkages between your organization’s accountability metrics, recognition systems, communication processes, and training programs to define optimal adjustments necessary to create a performance culture.

Performance Culture Implementation

Need an expert hand to carry the water of culture change? Dr. James will use the academic knowledge of a doctoral professor with the practical skills of a hands-on sales operations expert to bring about the change needed to create a performance culture where employees thrive. With sales training included, Dr. James guarantees a double-digit increase in team productivity with performance culture implementation. Let’s put your culture on TRAC!

Sales Training

Dr. James believes that selling is a helping profession, one that can be approached through the mind of a systems engineer. Take the guesswork out of sales. Learn and implement a step-by-step approach to selling that takes the guesswork out of the sales process. Like every great system's operation, each selling step is designed to fit perfectly into the buying behavior and motivations of the client. Your sales management will be better able to analyze the sales pipeline by categorizing each client into the steps of the sales process ensuring more accurate forecasting. Dr. James will teach you that closing the sale is easy when the client truly feels served.

Startup Operations

Starting a company or division and in need of a seasoned expert to build out critical departmental infrastructure? Dr. James has extensive experience in the startup space. He has created departments from scratch within organizations at the founder level and built out new departments within large multi-location national organizations. We understand how to ensure the new department appropriately links within the organization to maximize stakeholder value.

Turnaround Operations

Are employee departures creating instability in your operations? Dr. James has extensive experience turning around multiple operations. With the experience of an organizational executive and the theoretical knowledge of a change management professor, he will help you put systems in place that improve employee retention while also boosting performance.

Custom Work

Unsure how to exactly frame the issue and outcome? Know you need something? A new department or change operation? Not hitting the proverbial numbers and not exactly sure why? Bring in the expert eyes of Dr. James. He will bring both practical experience and academic knowledge gained in both the for-profit and non-profit space. As Dr. James likes to say, “Nothing’s impossible, only not yet figured out.”